What should I do if I have questions about invoice charges and line items?
Please submit a ticket via the Help widget below for all questions relating to invoice charges.
What are the taxes listed on the invoice, and why might they be different on each invoice?
Please see the Line-Item Descriptions article for more information on the individual taxes.
Tax amounts may fluctuate depending on the invoice and/or time of year, though they should remain relatively consistent in China. Any kind of compensation outside of a supported employee’s regular salary is also subject to taxes, so if a supported employee receives a one-off bonus or another kind of payment, the amount of tax due will also increase.
As there are maximum monthly limits for employer contributions, any one-off changes in compensation could impact whether these maximum contributions are reached.
Additionally, if the supported employee goes on sick leave, parental leave, maternity leave, or paternity leave, the compensation paid to the supported employee (and therefore the taxes due) may decrease because of payment coming from social security funds.
How can I receive a deposit refund?
You can expect to receive your deposit refund 45 days after the termination date of your supported employee.
Can I view invoices in your technology platform?
Yes, you can view our invoice packages using Velocity Global’s cloud-based web application.