When do you issue invoices?
In Australia, a country with one payroll cycle each month, invoices are sent in the middle of the month. You may receive a second invoice at the end of the month for any unbilled items.
Why am I not receiving invoices in a timely manner?
There are a number of factors that influence when your invoice arrives. Please please reach out to Velocity Global through your normal process, and we will help you if you have any questions or concerns about timeliness of invoices.
When will we receive our first invoice?
For Australia, the first invoice will depend on whether the agreement has been signed and all necessary data to run payroll has been provided to Velocity Global on or before a specific date each month. This date is typically around the 11th, but this can vary based on the time of year. Assuming the agreement has been signed and all the data has been received on or before that date, you should expect to receive the first invoice in the middle of that month. If that data is received after the 11th, you may choose to receive the first invoice in the middle of the following month or receive an off-cycle invoice sooner (within one to two business days) and pay a corresponding off-cycle fee.