Other UK Invoice Questions Internal

What should I do if I have questions about invoice charges and line items?

Please each out to Velocity Global through your normal process, and we will help you with any questions relating to invoice charges.

What are the taxes listed on the invoice, and why might they be different on each invoice?

Please see the Line-Item Descriptions article for more information on the individual taxes.

The amount of tax for the Apprenticeship Levy may fluctuate month by month, as the calculation is impacted by the number of supported employees who use our services.

Any kind of compensation outside of a supported employee’s regular salary is also subject to taxes, so if a supported employee receives a one-off bonus or another kind of payment, the amount of tax due will also increase.

How can I receive a deposit refund? 

You can expect to receive your deposit refund 45 days after the termination date of your supported employee.

Can I view invoices in your technology platform?

Yes, you can view our invoice packages using Velocity Global’s cloud-based web application.