What should I do if I have questions about invoice charges and line items?
Please submit a ticket via the Help widget below for all questions relating to invoice charges.
What are the taxes listed on the invoice, and why might they be different on each invoice?
Please see the Line-Item Descriptions article for more information on the individual taxes.
Tax amounts in the Netherlands do not generally fluctuate. The special tax for bonuses and commissions may differ for each supported employee.
How can I receive a deposit refund?
You can expect to receive your deposit refund 45 days after the termination date of your supported employee.
Can I view invoices in your technology platform?
Yes, you can view our invoice packages using Velocity Global’s cloud-based web application.